Company means "BLOND ERA DIGITAL SERVICES PRIVATE LIMITED"
GENERAL TERMS
The Customer must keep the original packaging and original invoice / bill incase the service(s) is likely to be refunded
The refund for the service(s) may be restricted by the Company depending on the nature / category of the service(s) or the legitimacy of the complaint / claim
In the event of frivolous and baseless complaints regarding the quality service(s), the Company reserves the right to take necessary legal actions against the concerned Customers and the concerned Customers will be solely liable for all costs incurred by the Company in this regard
INTIMATION
ONLINE ORDERS
In case of any defect or dissatisfaction with the service(s) Customer must contact the Company within [15 days] from the date of purchase. The Customer has to provide a reason for the dissatisfaction along with the said service(s)
If Customer is unable to intimate the company within the above specified timeline, the Company shall not be held liable for the failure to refund the order
ORDERS PLACED VIA DISTRIBUTORS
In case of any defect or dissatisfaction with the service(s) Customer must contact the Company from whom they had purchased the same, within [15 days] from the date of purchase. The Customer has to provide a reason for the dissatisfaction
In case the customer is dissatisfied with the service(s), it is the Direct Seller's obligation to satisfy the customer’s need for money refund or replacements of service(s)
If Customer is unable to intimate the company within the above specified timeline, the Company shall not be held liable for the failure to replace or refund the order
INTIMATION PROCESS
ASSESSMENT
Upon intimation of complaint or claim for refund the Company shall verify the authenticity and the nature of the complaint and if the Company is convinced that the complaint is genuine, the Company will proceed further and advise the Customer to initiate the refund process
ACCEPTANCE
The refund claim for service(s) are subject to verification and checks by the Company in order to determine the legitimacy of the complaint / claim, if the Company is satisfied with the verification of the compliant the company will initiate the further process
Depending on the nature of the service(s) and the complaint / claim the company will decide whether the customer is eligible for refund of the service(s)
REFUND
If the Customer is eligible for the refund for service(s), the company will initiate the refund process within [ 5 working days]
For any query / complaint / claim regarding the service(s) please contact us on the following :
Customer Care Phone number : [+91 7083109554]
Customer Care Email : [ info@blonderadigitalservicespvtltd.com ]
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